Our Site Responsible Gambling Policy and Player Protection

Introduction to Responsible Gambling

Our Site Responsible Gambling commitments form the foundation of how we approach player safety and well-being. Gambling should always be an entertaining leisure activity, never a financial necessity or a way to escape personal difficulties. This policy outlines the tools, resources, and practices we promote to help players maintain control over their gambling habits and recognize when behaviour may be becoming harmful.

Every player deserves a safe, fair, and transparent environment. We encourage all users to read this policy carefully and to use the available tools proactively rather than waiting until concerns arise. Responsible gambling is a shared responsibility between the platform and the player, and open communication is essential to maintaining a healthy relationship with gambling.

Age & Eligibility

Gambling is restricted to individuals who have reached the legal age of majority in their province of residence. In most Canadian provinces, the minimum gambling age is 18 or 19, depending on local regulations. It is the player's responsibility to verify the legal gambling age in their jurisdiction before registering or participating in any gambling activity.

We do not permit underage gambling under any circumstances. Players may be required to provide government-issued identification documents to verify their age and identity. Accounts suspected of being operated by minors will be suspended pending verification, and any funds deposited by underage individuals may be forfeited in accordance with applicable regulations.

Player Protection Tools

Responsible gambling involves using practical tools to stay in control of your playing activity. Several features are commonly available to help players manage their behaviour and spending:

• Deposit limits that cap the amount you can fund your account with over a specified period
• Session time reminders that alert you when you have been playing for an extended duration
• Loss limits that restrict the total amount you can lose within a given timeframe
• Reality check notifications that display your net spending during a session
• Cooling-off periods that temporarily restrict access to your account

These tools work best when configured proactively at the time of registration, before gambling becomes problematic. Players are encouraged to review their settings regularly and to adjust them downward if their circumstances change.

Setting Deposit and Session Limits

Deposit limits allow players to control how much money they can add to their account over a daily, weekly, or monthly period. Once a limit is set, it cannot be increased immediately. Most platforms require a waiting period — often 24 to 72 hours or longer — before a higher limit takes effect. This delay is designed to prevent impulsive decisions during a losing streak or an emotionally charged moment.

Session limits work similarly, restricting the amount of time a player can spend gambling within a single session or over a defined period. These limits help players maintain awareness of how long they have been playing and encourage regular breaks. Combining deposit and session limits provides a strong foundation for managing gambling activity responsibly and reducing the risk of harm.

Self-Exclusion and Time-Outs

Self-exclusion is a formal process that allows players to block themselves from accessing their gambling account for a specified period. This period may range from a few months to several years, depending on the platform and the player's preference. During self-exclusion, the player cannot log in, deposit, or place bets, and the restriction cannot be lifted before the chosen period ends.

Time-outs, also known as cooling-off periods, are shorter-term breaks that typically last between 24 hours and several weeks. They provide a brief pause for players who feel they need to step back without committing to a long-term exclusion. Both options are voluntary and confidential, and players should consider them at the first sign of concern rather than waiting until the situation escalates.

Identifying Problem Gambling

Recognizing the signs of problem gambling early is critical to preventing serious financial and personal harm. Common indicators that gambling may be affecting a person's well-being include:

• Chasing losses by continuing to gamble in an attempt to recover money already lost
• Borrowing money or using savings earmarked for essentials to fund gambling activity
• Feeling anxious, irritable, or restless when unable to gamble or when thinking about gambling
• Neglecting work, family, or social responsibilities because of time spent gambling
• Lying to friends or family about the amount of time or money spent on gambling

If any of these signs resonate, it is important to seek help promptly. Problem gambling is a recognized condition that can affect anyone, regardless of background, income, or experience level. Early intervention significantly improves outcomes.

Getting Help

Players in Canada who are concerned about their gambling behaviour have access to several professional support organizations. These services offer confidential counselling, helplines, and educational resources at no cost to the individual:

• ConnexOntario: 1-866-531-2600 — free, confidential support for Ontario residents, available 24/7
• ConnexOntario also provides live web chat and email support for those who prefer text-based communication
• The Centre for Addiction and Mental Health (CAMH) offers specialized treatment programmes and educational resources
• Gambling Therapy provides free online support and advice for problem gamblers and their families
• Kids Help Phone: 1-800-668-6868 — support for youth affected by gambling concerns in their household

We encourage anyone experiencing difficulties to reach out to one of these organizations. Seeking help is a sign of strength, not weakness, and these services are designed to provide non-judgmental, professional support to individuals and their families. Operator-specific responsible gambling tools, self-exclusion processes, and limit features for OJO Casino are Not verified. Players should consult the platform's official responsible gambling page for exact details on available features and procedures.